Refund and Returns Policy

AT AREVO APPARELS, WE FOCUS ON DELIVERING PREMIUM-QUALITY PRODUCTS. SINCE EACH PRODUCT IS MADE TO ORDER, OUR RETURN AND REFUND POLICY IS STRUCTURED TO ENSURE FAIRNESS WHILE MAINTAINING PRODUCT INTEGRITY.

1. ELIGIBILITY FOR RETURNS / REPLACEMENTS

We accept returns or replacements ONLY under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The issue is reported within 48 hours of delivery.
  • The product is:
    • Unused
    • Unwashed
    • In original packaging

📌 Mandatory Requirement:
An unboxing video (from opening the package) and clear images must be provided as proof.

Without proper proof, the request will not be accepted.

2. NON-RETURNABLE CASES

We DO NOT accept returns or exchanges for:

  • Incorrect size selected by the customer.
  • Change of mind / dislike of product.
  • Minor color variations (due to lighting or screen differences).
  • Delivery delays caused by courier partners.
  • Sale or discounted items.
  • Customized or made-to-order products.

👉 Important:
Customers are strongly advised to check the size chart carefully before ordering.

3. EXCHANGE POLICY

  • Exchanges are only applicable for damaged, defective, or incorrect items.
  • Replacement will be processed after verification of proof.
  • If the same product is unavailable, we may offer:
    • A replacement of equal value.
    • Store credit.

4. REFUND POLICY

Refunds are processed ONLY if:

  • Replacement is not possible
  • The issue is verified and approved

Refund Details:

  • Processed within 5–7 business days after approval.
  • Credited to the original payment method.

📌 Note:

  • Shipping charges are non-refundable.
  • COD handling fees (if applicable) are non-refundable.

5. RETURN TO ORIGIN (RTO) & FAILED DELIVERY

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

Then:

  • No refund will be issued.
  • Reshipping will require additional charges.

🚫 Repeated failed deliveries or COD refusals may result in:

  • Restriction of Cash on Delivery (COD) for future orders.

6. ORDER CANCELLATION

  • Orders can be cancelled within 12 hours of placing the order.
  • Orders cannot be cancelled once processed or shipped.

7. SHIPPING DAMAGE CLAIM PROCESS

To raise a claim:

  1. Email us at customer.support@arevo.store
  2. Include:
    • Order ID.
    • Unboxing video.
    • Clear images of the issue.

Failure to provide required proof may result in rejection of the request.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank.

If the issue persists, contact us at:
📩 customer.support@arevo.store

9. CONTACT INFORMATION

For any queries related to returns and refunds:

  • Email: customer.support@arevo.store
  • Instagram: @arevo.store